Returning Policy
Thank you for choosing Hanasusu. We strive to provide you with the highest quality products and customer satisfaction. Please review our returning policy below:
Return condition
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Time frame: The product must be returned within 1 day from the date of purchase only if the product loses its intended use. If the product is not damaged or loses its use, the company will not accept returns in any case.
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Condition: The product must be in its original condition, never used, with all tags and labels intact.
Return process
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Contact Us: Please contact our customer support team at info.hanasusu@gmail.com to initiate a return. Provide your order number and reason for return.
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Authorization: You will receive a return authorization number and instructions on how to proceed.
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Packaging: Carefully repackage the item(s) in their original packaging, ensuring they are protected during shipping.
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Shipping: Ship the item(s) to the return address provided in the return authorization. Please retain a copy of the shipping tracking number for your records.
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Refunds: Upon receipt of the returned item(s), we will inspect them to ensure they meet our return eligibility criteria. If everything is in order, your refund will be processed to the original payment method within [number] business days.